Warranty Policy

Lifetime Warranty

Silvago provides a 1 year Warranty for plating of all our Rhodium, 18k Gold, and Rose Gold plated silver jewellery pieces, ensuring you can enjoy the jewellery the way you want to!

Claim Process

  1. Capture a photo of the tarnished item.
  2. Email care@silvago.in with your order number, photo evidence, and the claim.
  3. Self-ship the product to our official address:

    4. Silvago
    Sonipat, 131001, India

  4. Share the courier details with the AWB number.
  5. Upon receiving the product and inspection, we will give store credit in the form of a coupon code based on the credit terms given below, which will be valid for 6 months from the issue date.

Credit Terms

  • 0-6 months: 50% of invoice value
  • 6-12 months: 25% of invoice value
  • After 12 months: 15% of invoice value

Exclusions from Warranty

  • Damage or breakage because of wear and tear.
  • Third-party resizing or alterations.
  • Damage to zirconia crystals or pearls due to mishandling.
  • Loss of crystals or stones on the jewellery.

Jewelry Care Tips

Please refer to our Jewelry Care Tips for best practices to maintain your jewellery.