Return and Exchange

Shipping

Shipping Time: Orders are usually processed and shipped within 48 hours.

Shipping Charges: We offer free shipping on all domestic orders. Please note that we do not offer free shipping on international orders and returns.

Tracking: You will receive tracking details over WhatsApp, email, and SMS once the order is shipped.

Delivery Timeline: Orders are generally delivered within 2-7 Days depending on the delivery Pincode and shipping partners.

Returns

Return Policy: We offer a 15-day return policy only for items that are damaged, defective, missing, or if an incorrect product has been delivered. Products that are unused, unworn, and received in perfect condition cannot be returned or exchanged for reasons such as change of mind, design preference, or any other non-quality-related issues. SILVAGO reserves the right to process refunds after checking the returned items. Any shipping charges (if paid) at the time of placing the order are non-refundable in case of returns.

Missing Items in Return Orders: In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has the right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products.

Refund Policy: In case you have requested the return of any eligible product (damaged, defective, missing, or incorrect item received), the refund shall be initiated once we receive the product back in our warehouse and complete the quality check. Domestic refunds take 3-5 days to reflect in the customer's account. International orders are not eligible for refunds.

Replacement & Exchange: Replacement or exchange is applicable only in cases where the product received is damaged, defective, missing, or incorrect. For such cases, please initiate a return request and our team will assist you with the replacement process.

Return Process: You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up and answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse reasonable shipping costs (up to Rs. 70) incurred by you for processing such returns.

In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs. 70 towards shipping charges with their refund.

Missing Products: In the unlikely event that you receive an empty parcel or a missing product, we request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will require a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

Return Policy for Promotional Offers

If you return only part of an order placed under a "Buy 3 Get 30% Off" or "Buy 2 Get 20% Off" promotion, the discount will no longer apply. The refund will be recalculated based on the full price of the item(s) you keep, without the original discount.

Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns.

Our free 15-day return policy is not applicable to international orders.

International orders are not eligible for refunds.