Orders, Shipping & Delivery
Are there any shipping charges?
Most orders ship free across India. Any additional charges (if applicable) will be shown at checkout.
How long does shipping take?
We usually dispatch within 24–48 hours. Delivery takes 3–6 business days, depending on your location.
How can I track my order?
Once shipped, you’ll receive a tracking link via SMS/Email/WhatsApp. You can also track through “My Orders.”
Can I change my delivery address?
Yes — if your order hasn’t been handed over to the courier. Contact us as soon as possible.
Can I receive my order by a specific date?
We’ll try our best, but exact-date delivery cannot be guaranteed due to courier timelines.
Do you ship internationally (e.g. Canada, USA)?
We currently ship free only within India. International shipping may be possible — but shipping charges will apply. For that, please reach out to our support team at care@silvago.in
Returns, Exchanges & Cancellations
What is your return policy?
We offer an easy 15-day return/exchange policy on unused and unworn items.
For more info, please visit Refunds & Returns
How do I return or exchange a product?
Submit a request through “My Orders” or contact support. We will arrange a reverse pickup.
When will I receive my refund?
Once the returned product reaches us and passes quality checks, refunds are processed within 3–7 working days.
Warranty & After-Sales Support
Do you offer a warranty?
Yes — silvago jewelries come with a plating & craftsmanship warranty on eligible items.
What does the warranty cover?
- Tarnishing
- Colour fading
- Plating issues
- Manufacturing defects
- It does not cover damage caused by misuse or accidental breakage.
How do I claim a warranty?
Contact our support team care@silvago.in with your order number and photos of the product. Our team will take care of the rest.
Does Silvago jewellery come with a purity stamp?
Yes, most pieces come with a 925 hallmark stamp to indicate sterling silver purity.
Payments, Offers & Refunds
What payment methods do you support?
We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and COD (if eligible).
Why is my coupon code not working?
Make sure it is valid, not expired, and applicable to your cart. If you still face an issue, contact our support team at care@silvago.in.
Do you offer gift cards or prepaid vouchers?
Yes — Silvago gift cards are available for special occasions.
How long do refunds take?
Refunds reflect in your bank account within 3–7 working days after approval.
Product Quality & Material Information
Is Silvago jewellery made from real silver?
Yes — all our pieces are crafted using authentic 92.5 Sterling Silver.
Does your jewellery come with a purity stamp?
Most pieces include a 925 hallmark stamped discreetly for authenticity.
Are the stones real?
Our pieces may feature:
- Premium Cubic Zirconia (CZ)
- Semi-precious stones
- Natural gemstones
Specific details are always mentioned on each product page.
Is the jewellery hypoallergenic?
Yes — sterling silver is naturally nickel-free and safe for sensitive skin.
Jewellery Care & Usage Tips
Will silver jewellery tarnish?
Tarnishing is natural for all real sterling silver, but it can be easily polished back to shine.
How do I care for my jewellery?
- Keep away from perfumes/lotions
- Store in an airtight pouch
- Wipe after each use
- Avoid water exposure
Can I wear Silvago jewellery daily?
Yes — Silvago jewellery are designed for everyday elegance. Just follow the care instructions for long-lasting shine.
Why does silver sometimes turn skin green?
This can happen due to skin pH or moisture — it's not harmful and can be avoided by keeping the skin dry.
Size, Fit & Customisation
How do I find my ring or bracelet size?
Each product page includes a size guide. If you need help, our team is happy to assist.
Do you offer customised jewellery?
Yes — selected pieces can be engraved or customised. Contact us at care@silvago.in to explore options.
Are your rings adjustable?
Mostly designs are adjustable, while others come in fixed sizes. The product page clearly mentions this.
Can I add a gift note?
Yes — you can add a personalised note during checkout or message our team after placing the order.
Gifting & Packaging
Is Silvago jewellery good for gifting?
Absolutely! Our jewellery is elegant, timeless, and perfect for every occasion.
How is the jewellery packaged?
Every order comes in premium, gift-ready packaging that enhances your unboxing experience.
Can I request special gift wrapping?
Yes — we offer gift wrapping add-ons depending on availability.
About Silvago
What makes Silvago unique?
We blend minimalist design with premium craftsmanship, creating silver jewellery that feels modern, sophisticated, and effortless.
Where are Silvago products crafted?
Our pieces are designed in India and produced by skilled artisans who understand the art of silver-making.
